If you need help or have a question about your order, please call us at 303-681-2261 during daytime hours or send an e-mail to contact@telecoins.com. If you'd like us to call you (U.S. customers only), please include your phone number with area code and an alternate time to reach you, if we're unable to call immediately.

Note: the most common inquiry we receive is from customers who are unable to checkout.
Why does this happen? Our shopping cart requires the shipping method to be changed before checkout if "First Class Mail" has been selected for shipping but the total weight of merchandise in the cart is more than can be shipped that way (First Class Mail is only available for lighter weight packages).
How do I resolve the problem? Click the "View Your Shopping Cart" icon below, then "click here" in the large bold print at the bottom of the shopping cart display. Next, choose the "US Post Office Priority Mail" or "US Post Office Parcel Post" shipping method from the pulldown menu and click the "Submit your choices" button.